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Measuring success in data: KPIs and continuous improvement
Summary In data-driven initiatives, success hinges on establishing clear KPIs: measuring areas like customer satisfaction (e.g., NPS, retention), operational efficiency (e.g., data accuracy, processing speed), engineering performance (via DORA metrics), and financial impact (e.g., cost savings, revenue growth). Platforms like Calibo enable organizations to set baseline metrics early, facilitating effective progress tracking. Paired with continuous…