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Support

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Contact Support

Issues with billing, purchasing, subscriptions or licenses

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Self-managed (hosted on your own site/server)

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Calibo SaaS (www.calibo.com)

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Legacy Plans

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Partnership Support

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Proving your Support Entitlement

Depending on how you purchased, upon the creation of your first ticket GitLab Support may not be able to automatically detect your support entitlement. If that’s the case, you will be asked to provide evidence that you have an active license or subscription.

To ensure that we can match you with your GitLab.com subscription when opening a support ticket, please:

  • include your GitLab.com username; AND
  • use the primary email address associated with your account; AND
  • reference a path within a GitLab.com group that has a valid subscription associated with it (e.g., a link to a problematic pipeline or MR)

To ensure that we can match you with your Self-managed license when opening a support ticket, please:

  • use a company provided email address (no generic email addresses such as Gmail, Yahoo, etc.); AND
  • provide GitLab with one of the following:
    • A screenshot of the license page /admin/license
    • The output of the command sudo gitlab-rake gitlab:license:info
    • The license ID displayed on the /admin/license page (GitLab 13.2+)
    • Starting GitLab version 14.1 the license information can be found on the /admin/subscription page
    • The license file provided to you at the time of purchase and at least one of these:
      • the email address to which the license was issued
      • the company name to which the license was issued

First time reaching support?

Depending on how you purchased, upon the creation of your first ticket GitLab Support may not be able to automatically detect your support entitlement. If that’s the case, you will be asked to provide evidence that you have an active license or subscription.

To ensure that we can match you with your GitLab.com subscription when opening a support ticket, please:

  • include your GitLab.com username; AND
  • use the primary email address associated with your account; AND
  • reference a path within a GitLab.com group that has a valid subscription associated with it (e.g., a link to a problematic pipeline or MR)

To ensure that we can match you with your Self-managed license when opening a support ticket, please:

  • use a company provided email address (no generic email addresses such as Gmail, Yahoo, etc.); AND
  • provide GitLab with one of the following:
    • A screenshot of the license page /admin/license
    • The output of the command sudo gitlab-rake gitlab:license:info
    • The license ID displayed on the /admin/license page (GitLab 13.2+)
    • Starting GitLab version 14.1 the license information can be found on the /admin/subscription page
    • The license file provided to you at the time of purchase and at least one of these:
      • the email address to which the license was issued
      • the company name to which the license was issued

Language Support

Ticket support is available in the following languages:

  • Chinese
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Should you be offered a call, only English is available.

NOTE: Any attached media used for ticket resolution must be sent in English.

Priority Support

Priority Support is included with all self-managed and SaaS Calibo Premium and Ultimate purchases. These plans receive

Tiered Support response times:

Support Impact

First Response Time SLA

Hours

How to Submit

Emergency (Your GitLab instance is completely unusable)

30 minutes

24x7

Please trigger an emergency

Highly Degraded (Important features unavailable or extremely slow; No acceptable workaround)

4 hrs

24x5

Please trigger an emergency

Medium Impact

8 hrs

24x5

Please trigger an emergency

Low Impact

24 hrs

24x5

Please trigger an emergency

Calibo Inc
1000 Town Center
Suite 700, Southfield,
MI 48075

SOLUTIONS

RESOURCES

COMPANY

SUPPORT

© 2023 Calibo Inc. All Rights Reserved.

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Calibo Inc, 1000 Town Center, Suite 700, Southfield, MI 48075

PLATFORM

COMPANY

SUPPORT

RESOURCES

Connect with us on

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© 2023 Calibo Inc. All Rights Reserved.

Calibo Platform

Self-Service Development Platform

Define, design, develop, and deploy apps with speed at scale.

Read More

Product Release Orchestration (PRO)

Seamlessly manage digital products, portfolios, and release dependencies.

Product Release Orchestration (PRO)

Integrated DevSecOps Platform (IDP)

Built-in security in the entire CI/CD life cycle with complete visibility and traceability.

Integrated DevSecOps Platform (IDP)

Data Intelligence Studio (DIS)

Set up and orchestrate highly reliable fully automated no-code data pipelines in clicks.

Data Intelligence Studio (DIS)

Integrations

Pre-integrated tools and technologies to solve all your digital innovation use cases

Integrations

Pricing

Simple, flexible, and affordable licensing models available for all team sizes…

Pricing

By product

The Calibo platform is a cluster of digital transformation capabilities. Whether you need all of them depends on your digital strategy and priorities.

Platform Engineering

Revolutionize data and digital delivery with our end-to-end enterprise solution.

Data Fabric Studio

The creation engine for actionable insights and smarter decisions.

Internal Developer Portal

Streamline your workflow, and make your development process smoother.

By role

Find the best Calibo solution for you or your team.

Platform teams

Experience the power of one-click provisioning and centralized control.

Data engineering

Simplify your data journey - transform data into understandable insights seamlessly.

Software engineering

Maximize development time, through self-service and instant provisioning of your preferred tech stack.

IT leaders

Cut digital and data product development time in half with our integrated self-service platform.

Factsheets

Take a sneak peek into future-proof capabilities of the Calibo Platform platform.

Factsheets

Case Studies

Learn how Calibo empowered these organizations to revolutionize their digital development process.
Case Studies

Blog

Latest news and insights from Calibo Library

Blog

Documentation

Read, learn, and explore to unleash the power of Calibo Platform…

Documentation

Ebook

Adopt an outcome-driven, incremental approach to delivering business results with consistency, speed, and scale.
Ebook

About Us

We are playing a leadership role in shaping the self-service development platform category which will empower every developer and technologist on this planet.

Read More

Life@Calibo

Meet Calibians from around the world and learn about their work culture

Partners

Together let’s unlock endless business opportunities!

Partners

Careers

Challenge your limits and find a new ‘YOU’ with Calibo!

Careers

News & Events

Get the latest news and event updates from Calibo!

News & Events

Leadership

Translating Calibo vision into reality

Leadership

Compliance

Adherence to the most stringent international regulations and standards
Compliance

About Us

We are playing a leadership role in shaping the self-service development platform category which will empower every developer and technologist on this planet.

Read More

Core Values

Beliefs that govern our behavior and actions

Core Values

Partners

Together let’s unlock endless business opportunities!

Partners

Careers

Challenge your limits and find a new ‘YOU’ with Calibo!

Careers

News

Get the latest news updates from Calibo!

News

Leadership

Translating Calibo vision into reality

Leadership

Compliance

Adherence to the most stringent international regulations and standards
Compliance

Get in touch

We would certainly like to hear from you!

Get in touch

Get a quote

Simple, flexible, and affordable licensing models available for all team sizes.

Get a quote

Become a partner

Together let’s unlock endless business opportunities!

Become a partner

By product

The Calibo platform is a cluster of digital transformation capabilities. Whether you need all of them depends on your digital strategy and priorities.

Platform Engineering

Revolutionize data and digital delivery with our end-to-end enterprise solution.

Data Fabric Studio

The creation engine for actionable insights and smarter decisions.

Internal Developer Portal

Streamline your workflow, and make your development process smoother.

By role

Find the best Calibo solution for you or your team.

Platform teams

Experience the power of one-click provisioning and centralized control.

Data engineering

Simplify your data journey - transform data into understandable insights seamlessly.

Software engineering

Maximize development time, through self-service and instant provisioning of your preferred tech stack.

IT Leaders

Cut digital and data product development time in half with our integrated self-service platform.

Calibo Solutions

Self-Service Development Platform

Platform Engineering

From data engineers to software developers, transform collaboration into your competitive advantage.

Data Fabric Studio

The creation engine for actionable insights and smarter decisions in a complex data ecosystem.

Internal Developer Portal

Make your development process smoother, more enjoyable, and ahead of the curve.

Platform teams

Experience the power of one-click provisioning and centralized control.

Data engineering

Simplify your data journey - transform data into understandable insights seamlessly.

Software engineering

Maximize development time, through self-service and instant provisioning of your preferred tech stack.

IT leaders

Cut digital and data product development time in half with our integrated self-service platform.

Factsheets

Take a sneak peek into future-proof capabilities of the Calibo Platform platform.

Documentation

Read, learn, and explore to unleash the power of Calibo Platform...

Ebook

Adopt an outcome-driven, incremental approach to delivering business results with consistency, speed, and scale.
Ebook

Case Studies

Learn how Calibo empowered these organizations to revolutionize their digital development process.

Blog

Latest news and insights from Calibo Library

Factsheets

Take a sneak peek into future-proof capabilities of the Calibo Platform platform.

Documentation

Read, learn, and explore to unleash the power of Calibo Platform...

Case Studies

Learn how Calibo empowered these organizations to revolutionize their digital development process.

Ebook

Adopt an outcome-driven, incremental approach to delivering business results with consistency, speed, and scale.

Blog

Latest news and insights from Calibo Library

About Us

We are playing a leadership role in shaping the self-service development platform category which will empower every developer and technologist on this planet.

Life@Calibo

Meet Calibians from around the world and learn about their work culture

Core Values

Beliefs that govern our behavior and actions

Careers

Challenge your limits and find a new ‘YOU’ with Calibo!

Leadership

Translating Calibo vision into reality

News & Events

Get the latest news and event updates from Calibo!

Partners

Together let's unlock endless business opportunities!

Compliance

Adherence to the most stringent international regulations and standards

About Us

We are playing a leadership role in shaping the self-service development platform category which will empower every developer and technologist on this planet.

Life@Calibo

Meet Calibians from around the world and learn about their work culture

Core Values

Beliefs that govern our behavior and actions

Leadership

Translating Calibo vision into reality

Careers

Challenge your limits and find a new ‘YOU’ with Calibo!

Partners

Together let's unlock endless business opportunities!

News & Events

Get the latest news and event updates from Calibo!

Compliance

Adherence to the most stringent international regulations and standards

Request Demo
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Executive Overview of Calibo Platform PaaS

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

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DevSecOps (Managed)

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

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Integrated DevSecOps Platform (IDP)

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

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Data Intelligence Studio (DIS)

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

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Product Release Orchestration

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

close menu icon

Calibo Platform Overview

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

Speaker Session

Challenges and Opportunities in a Data-Centric World

In a landscape where 70% of digital transformations miss the mark due to tool overload, inflexible processes, and shifting needs, a pivot is non-negotiable. Join ex-CIO of Novartis & Fiat Chrylser Automobiles, Scott Sandschafer, as he unveils data and digital strategies to accelerate business value generation by 50%. Experience a surge in data and SW engineer efficiency by adopting platforms that harmonize your tech ecosystem and automate non-value-added processes, resulting in M$ in savings within just a year.

Date & Time

Wed, October 18, 18:20

Location

Stage 1, IT XPO, Atlantic Hall

Speaker

Scott Sandschafer

Chief Executive Officer

Theatre Session

Accelerating Business Value Through Data Fabric

Key Topics Covered: 

1. Platform Engineering Essentials: Understand the core principles and components of platform engineering and why it’s crucial for success in biotech. 

2. User-Centric Design: Explore the significance of putting the end-users at the center of your platform development process and how this impacts product success. 

3. Streamlined Workflows: Learn how platform engineering can streamline complex workflows, leading to increased productivity and reduced operational costs. 

4. Scalability and Flexibility: Discover strategies for building scalable and flexible platforms that can adapt to the ever-changing demands of biotech research and development. 

5. Security and Compliance: Explore best practices for maintaining robust security measures and ensuring compliance with industry regulations. 

6. Case Studies: Giraud will present real-world case studies showcasing successful implementations of platform engineering within the biotech sector. 

7. Future Trends: Get a glimpse into the future of platform engineering in biotechnology and how emerging technologies like AI and blockchain are influencing the landscape. 

Who Should Attend: 

– Biotech professionals looking to enhance their platform infrastructure. 

– CTOs, CIOs, and technology leaders in biotech organizations. 

– Researchers and scientists interested in improving user experiences in their work. 

– Entrepreneurs and innovators in the biotech startup space.

Date & Time

Thur Oct 5, 12:05 CET

Location

Theatre 12

Add to calendar

Speaker

Loic Giraud

Chief Operating Officer

Theater Session

Unlock business value through Digital and Data:

Session Highlights: 

1. Digital Transformation in Biotech: Explore how digital transformation is reshaping the biotechnology landscape, from drug discovery and clinical trials to supply chain management and patient engagement. 

2. Data as a Strategic Asset: Understand why data is not just a byproduct but a strategic asset for biotech companies. Learn how data-driven insights can lead to smarter decision-making and innovation. 

3. AI and Machine Learning in Biotech: Discover real-world examples of how artificial intelligence and machine learning are accelerating drug discovery, optimizing manufacturing processes, and improving patient outcomes. 

4. Challenges and Opportunities: Delve into the challenges that biotech companies face in adopting digital and data-driven strategies, and identify the opportunities for growth and competitive advantage. 

5. Case Studies: Loic Giraud will share case studies of successful digital and data initiatives in the biotech sector, showcasing tangible business value and ROI. 

6. Ethical and Regulatory Considerations: Explore the ethical and regulatory implications of leveraging data in biotech, and how companies can navigate these challenges responsibly. 

7. Future Outlook: Gain insights into the future of digital and data in biotechnology, including emerging trends, technologies, and best practices. 

Who Should Attend: 

– Biotech professionals looking to enhance their platform infrastructure.
– CTOs, CIOs, and technology leaders in biotech organizations.
– Researchers and scientists interested in improving user experiences in their work.
– Entrepreneurs and innovators in the biotech startup space.

Date & Time

Wed Oct 4, 15:30 CET

Location

Theater 7

Add to calendar

Speaker

Loic Giraud

Chief Operating Officer

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Position you have applied for
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calibo_logo 2
Stay Connected
Position you have applied for
Relevant experience

Resume

* We accept pdf and word files only
Position you have applied for
Relevant experience

Resume

* We accept pdf and word files only
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