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Support

We're here to assist you 24/7/365...

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Contact Support

Issues with billing, purchasing, subscriptions or licenses

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Self-managed (hosted on your own site/server)

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Calibo SaaS (www.calibo.com)

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Legacy Plans

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Partnership Support

Plan

Support level (First Response Time)

How to get in touch

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

All plans and purchases

First reply within 8 hours, 24x5

Open a Support Ticket on the cdalibo Support Portal and select "Licensing and Renewals Problems"

Proving your Support Entitlement

Depending on how you purchased, upon the creation of your first ticket GitLab Support may not be able to automatically detect your support entitlement. If that’s the case, you will be asked to provide evidence that you have an active license or subscription.

To ensure that we can match you with your GitLab.com subscription when opening a support ticket, please:

  • include your GitLab.com username; AND
  • use the primary email address associated with your account; AND
  • reference a path within a GitLab.com group that has a valid subscription associated with it (e.g., a link to a problematic pipeline or MR)

To ensure that we can match you with your Self-managed license when opening a support ticket, please:

  • use a company provided email address (no generic email addresses such as Gmail, Yahoo, etc.); AND
  • provide GitLab with one of the following:
    • A screenshot of the license page /admin/license
    • The output of the command sudo gitlab-rake gitlab:license:info
    • The license ID displayed on the /admin/license page (GitLab 13.2+)
    • Starting GitLab version 14.1 the license information can be found on the /admin/subscription page
    • The license file provided to you at the time of purchase and at least one of these:
      • the email address to which the license was issued
      • the company name to which the license was issued

First time reaching support?

Depending on how you purchased, upon the creation of your first ticket GitLab Support may not be able to automatically detect your support entitlement. If that’s the case, you will be asked to provide evidence that you have an active license or subscription.

To ensure that we can match you with your GitLab.com subscription when opening a support ticket, please:

  • include your GitLab.com username; AND
  • use the primary email address associated with your account; AND
  • reference a path within a GitLab.com group that has a valid subscription associated with it (e.g., a link to a problematic pipeline or MR)

To ensure that we can match you with your Self-managed license when opening a support ticket, please:

  • use a company provided email address (no generic email addresses such as Gmail, Yahoo, etc.); AND
  • provide GitLab with one of the following:
    • A screenshot of the license page /admin/license
    • The output of the command sudo gitlab-rake gitlab:license:info
    • The license ID displayed on the /admin/license page (GitLab 13.2+)
    • Starting GitLab version 14.1 the license information can be found on the /admin/subscription page
    • The license file provided to you at the time of purchase and at least one of these:
      • the email address to which the license was issued
      • the company name to which the license was issued

Language Support

Ticket support is available in the following languages:

  • Chinese
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Should you be offered a call, only English is available.

NOTE: Any attached media used for ticket resolution must be sent in English.

Priority Support

Priority Support is included with all self-managed and SaaS Calibo Premium and Ultimate purchases. These plans receive

Tiered Support response times:

Support Impact

First Response Time SLA

Hours

How to Submit

Emergency (Your GitLab instance is completely unusable)

30 minutes

24x7

Please trigger an emergency

Highly Degraded (Important features unavailable or extremely slow; No acceptable workaround)

4 hrs

24x5

Please trigger an emergency

Medium Impact

8 hrs

24x5

Please trigger an emergency

Low Impact

24 hrs

24x5

Please trigger an emergency

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Executive Overview of Calibo Platform PaaS

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

DevSecOps (Managed)

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

Integrated DevSecOps Platform (IDP)

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

Data Intelligence Studio (DIS)

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

Product Release Orchestration

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

Calibo Platform Overview

Factsheet Download

Calibo is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please click on download.

You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking on Download, you consent to allow Calibo to store and process the personal information submitted above to provide you the content requested.

Speaker Session

Challenges and Opportunities in a Data-Centric World

In a landscape where 70% of digital transformations miss the mark due to tool overload, inflexible processes, and shifting needs, a pivot is non-negotiable. Join ex-CIO of Novartis & Fiat Chrylser Automobiles, Scott Sandschafer, as he unveils data and digital strategies to accelerate business value generation by 50%. Experience a surge in data and SW engineer efficiency by adopting platforms that harmonize your tech ecosystem and automate non-value-added processes, resulting in M$ in savings within just a year.

Date & Time

Wed, October 18, 18:20

Location

Stage 1, IT XPO, Atlantic Hall

Speaker

Scott Sandschafer

Chief Executive Officer

Theatre Session

Accelerating Business Value Through Data Fabric

Key Topics Covered

1. Platform Engineering Essentials: Understand the core principles and components of platform engineering and why it’s crucial for success in biotech. 

2. User-Centric Design: Explore the significance of putting the end-users at the center of your platform development process and how this impacts product success. 

3. Streamlined Workflows: Learn how platform engineering can streamline complex workflows, leading to increased productivity and reduced operational costs. 

4. Scalability and Flexibility: Discover strategies for building scalable and flexible platforms that can adapt to the ever-changing demands of biotech research and development. 

5. Security and Compliance: Explore best practices for maintaining robust security measures and ensuring compliance with industry regulations. 

6. Case Studies: Giraud will present real-world case studies showcasing successful implementations of platform engineering within the biotech sector. 

7. Future Trends: Get a glimpse into the future of platform engineering in biotechnology and how emerging technologies like AI and blockchain are influencing the landscape. 

Who Should Attend: 

– Biotech professionals looking to enhance their platform infrastructure. 

– CTOs, CIOs, and technology leaders in biotech organizations. 

– Researchers and scientists interested in improving user experiences in their work. 

– Entrepreneurs and innovators in the biotech startup space.

Date & Time

Thur Oct 5, 12:05 CET

Location

Theatre 12

Speaker

Loic Giraud

Chief Operating Officer

Theater Session

Unlock business value through Digital and Data:

Session Highlights: 

1. Digital Transformation in Biotech: Explore how digital transformation is reshaping the biotechnology landscape, from drug discovery and clinical trials to supply chain management and patient engagement. 

2. Data as a Strategic Asset: Understand why data is not just a byproduct but a strategic asset for biotech companies. Learn how data-driven insights can lead to smarter decision-making and innovation. 

3. AI and Machine Learning in Biotech: Discover real-world examples of how artificial intelligence and machine learning are accelerating drug discovery, optimizing manufacturing processes, and improving patient outcomes. 

4. Challenges and Opportunities: Delve into the challenges that biotech companies face in adopting digital and data-driven strategies, and identify the opportunities for growth and competitive advantage. 

5. Case Studies: Loic Giraud will share case studies of successful digital and data initiatives in the biotech sector, showcasing tangible business value and ROI. 

6. Ethical and Regulatory Considerations: Explore the ethical and regulatory implications of leveraging data in biotech, and how companies can navigate these challenges responsibly. 

7. Future Outlook: Gain insights into the future of digital and data in biotechnology, including emerging trends, technologies, and best practices. 

Who Should Attend: 

– Biotech professionals looking to enhance their platform infrastructure.
– CTOs, CIOs, and technology leaders in biotech organizations.
– Researchers and scientists interested in improving user experiences in their work.
– Entrepreneurs and innovators in the biotech startup space.

Date & Time

Wed Oct 4, 15:30 CET

Location

Theater 7

Speaker

Loic Giraud

Chief Operating Officer

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Position you have applied for
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calibo_logo 2
Stay Connected
Position you have applied for
Relevant experience

Resume

* We accept pdf and word files only
Position you have applied for
Relevant experience

Resume

* We accept pdf and word files only
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